For some reason I keep going back to petssmart for my dog's grooming even though I'm never satisfied with the result. I'm not sure why they even ask how I would like my maltipoo's hair cut because they never do what I ask and she always ends up with the weird "visor" look. Beware that if your dog has even ONE mat, the groomers will make you feel like the first pet owner on the planet. The last time I took my maltipoo in, she had a few little mats on one of her back legs and the manager told me they would have to shave her ENTIRE body because it was too much work to de-mat her. I couldn't believe how rude and condescending she was. When I tried to use common sense on her (i.e. that it made no sense to shave a dog in winter when the 2 or 3 mats could easily be brushed out), she tried to tell me my dog BIT one of the groomer's last time, clearly just trying to get rid of me. I've never seen my dog so much as growl in her 3-year life.
After I argued with the manager about the "matting" issue, she said she would try to spot shave the back leg but that my dog would probably look weird afterwards. I gave in and just asked that they do their best. When I came back 3 hours later, apparently they had decided to do the de-matting, but then charged me an extra $10 without ever telling me that was a possibility. I didn't argue about it, but I'll never go back. Avoid this place like the plague.