Scents:
They have some pretty good scents you can't get elsewhere. But some are hit and misses. I got a really stale one once that smelled like stale water. They would not replace it. Also be wary of the reviews of each fragrances. They often don't post your negative reviews, and post all of your positive reviews. This kind of makes it misleading and false.
Containers:
I usually get the discounted ones. Products are pretty good. BUT someone can't count in their packaging dept. They always give you less than what is specified. I am always missing a cap or something. They would not resend the missing ones to you.
Customer service:
Really bad. They don't resend missing pieces or bad products. They also aren't knowledgeable about the products they sell. I got quite a few rude ones.
Butters:
I bought cocoa butter 6/2010. Expiration on it says 6/2011. It actually went rancid by 4/2011. Cocoa butters is very stable and will keep for about five years and resist going rancid. They were probably selling old butters for super high prices.
Prices:
Yup I agree with the other review: They increased their prices too much for fragrances. One good thing though is that their shipping is free.
Overall, purchase at your own expense. They take no responsibility over anything.