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  • Worst service ever. I bought a deal on Living Social for 2 hours of house cleaning. While scheduling my appointment, JoAnn told me there would be 2-3 people cleaning my house (1000 square feet). She then asked if they finished the job could they leave early. I was assured this was no problem, my house was small compared to most of the houses they clean. In this statement, I'm assuming my whole house will be cleaned in no time flat. My appointment time was on a Wednesday at 7 a.m. At approximately 7:40, I received a call stating they were late because of traffic. After showing up an hour late, one person showed up ALONE. JoAnn reports that her other staff member didn't show up, and she would do what she could in the time allotted. In 2 hours, she was able to clean 2 bathrooms, and sweep (not mop, she didn't have a mop) one floor. When I expressed my disappointment in receiving 1/2 the service I expected, I received a long response as to how difficult it is to hire reliable staff, how her expertise is in IT, did i want felons in my house? She did offer to make another appointment for me, at regular cost, of course. JoAnn was minimally apologetic and extremely unprofessional both in the actual service and dealings on the phone. Ridiculous service, I WISH she hadn't shown up so I could get my money refunded. I would NOT recommend this service to anyone, waste of time, money, sanity.
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