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  • First of all, I want to give our technician Lance M. 5+ STARS. Lance goes above and beyond to help us with whatever issue we're experiencing. Bulwark's customer service is also great, deserving of a 5 STAR rating, along with their responsiveness. Unfortunately, we had a rat epidemic that plagued our backyard for months and months. Bulwark had to make numerous visits to our property in an attempt to remedy the situation (at no additional charge) and my hero Lance at one point even helped remove dead rats from our yard...it was ugly. The rats eventually made way into our house, chewed holes through walls and even chewed out the bottom of our dishwasher, which ultimately ruined both the new appliance and our hardwood floor (causing more than $10,000 in damage). I must take away a star for this reason - because as hard as Bulwark tried to combat the problem, it wasn't enough. We still use Bulwark for our regular service (Lance was by today, he carried in a large box that was on our doorstep from UPS, what a guy!) but if we encounter this problem again, we are going to find a company that specializes exclusively and specifically in rat demolition!!
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