Oh man. You guys, I just went into Zoyo because I had a hankering for some sweets after dinner with friends. Popped in while the hubs and dog hung in the car. The staff were busy not being busy and talking to each other just a half hour before closing....Tasted a few, made my decision and methodically placed my selections(half tart, half almond Roca/cake batter) in my cup before making my way to the toppings area. Picked and placed those. Weighed in and paid. Walked out the door- smashed my cup of delicious goodness onto my body and the sidewalk. Total sadness washed over me. I walked back in to get some napkins and the staff were kind enough to offer me a free replacement. My tail was between my legs so I hustled and put the same old shit into my cup and scurried away as quickly as possible. 4 stars- great customer service, I just had to remove a star because they're probably still laughing at my misfortune. And I have Caramel all over my new sweater...but that's totally my fault.