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| - Eh, its a big store full of pre packaged pool care items so the products are fine, but for the love of all things good and holy please go to another Leslie's to buy your backyard water hole supplies! The customer service at this place is astounding, and not in the gives you warm fuzzies way. The sales folk will flat out lie to you about the products they sell either out of commission lust or utter bewilderment about the items in the store and how they work. I recently went in to buy a $200+ piece of equipment with one and only one question: Does this unit have parts that I will need to replace at certain time intervals (ie every year) and was assured up and down with a little tap dance that no Ma'am, the price you pay now is all you'll pay for this lovely thing, it slices, it dices, it makes Julian eggo margaritas! Well when I get the thing home the manual states that I can expect $50 a year in replacement proprietary battery packs and sensors, but the thing was written in English and not slimy sales-ees so perhaps he just thought the included paper was a napkin and wiped his drool with it rather than actually reading it. Against my better judgement I go back today for some chemicals and ended up leaving with nothing except a vague feeling I should be glad I wasn't sent to my room. After wandering the store for about 10 minutes and watching the clerk watch tv in the back I finally find half of what I'm looking for and pace back and forth in front of his hideout hoping he'll get the hint and ring me up. When he finally glances up he makes the mistake of asking if I need anything else... and hey I do, so what better time to speak up! I tell him I need some pool conditioner, and he suggests I bring in a water sample. While the store is not infested with roaches or naked babies or drug cartel mafia it's still not exactly what I'd call my type of hangout, and if I can avoid spending my free time chumming it up at Leslie's I'd like to, so I let him know I'd just like to know where they keep the stuff. Still, with a strong father knows best Daddy Pool Pro tells me I'm not quite ready for that information and he'll tell me what I need to know when I'm older (and bring in a water sample). I've always heard that the third time is a charm so I give it another go, this time relenting that a poor misinformed lass like myself probably shouldn't buy this product I came in to buy, but golly gee I sure would at least like to know the name of the stuff so maybe when I'm not barefoot in the kitchen I can learn me some about it. Luckily my weakness for knowledge was detected by my hero and Daddy swooped in to save the day again with the reassurance in his voice almost as palpable as a patronizing pat on the head. No No dear, Don't worry your pretty little head about it. At that point I told dad I didnt need to borrow the car that night, and he could expect to be put in a cheap retirement home in mexico for his golden years. ;) Really tho folks, treating your paying customers like children and withholding information about your products is the quickest way to bolster your database of ex-customers. It would help if your employees knew a bit about the products they sell and didn't overtly lie to make a quick buck, but with service like this place has I'm guessing they have a lot more to worry about.
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