My visit to this facility was an emergency tooth extraction on a Saturday. Because they couldn't get authorization from my dental insurance on a Saturday, I was given only one option by office mgr Betina; pay cash in full or come back after they got authorization from insurance. That was understandable, so I paid cash for procedure and everybody was happy. Later, when office mgr Betina was notified of my insurance refund, she sent me a bill indicating that refund belong to her and sent my bill to a collection agency which I am presently dealing with. In my opinion she has very poor ethics to say the least. I must say though I was very satisfied with the dental work performed by dentist and personnel. But, beacause of this unethical billing manager I will never recomend anybody to this dental office. That is SAD.