rev:text
| - While visiting family in the Tempe area, my wife's temporary crown dislodged causing severe pain from shoulder to jaw, and making it impossible for her to sleep at night, even with ibuprofen. I chanced upon Amy Okun's office while looking for a dentist open on a Saturday morning. Although the office was closed that Saturday (ie, the off Saturday on an every other Saturday open schedule), the recorded message indicated an emergency phone number, which to my surprise, connected me directly with Amy. She then spent 15 to 20 minutes on the phone helping me to understand possible causes for my wife's intense pain, and was even willing to look at a texted image of the temporary crown to determine if we had reinserted it correctly. She made at least two phone calls to dentists in the area that she knew were open on Saturday, and called back within 15 min to indicate that she had set up an appointment for my wife with another dentist. I know that Amy was sacrificing her personal time to help, as I could hear her son in the background. I do understand that professionals need their personal time, and I felt very badly having invaded hers, but that said, I can also attest to her caring nature, attention to detail, and willingness to do whatever it takes to help in an emergency. If I were living in the area, I would be switching to Okun Dentistry immediately.
|