The product here is excellent, I have zero complaints in that regard and it is one of my favorite places to go for lunch or dinner.
However, where they do lose stars is on the customer service given here regularly.. or rather, the lack of. Time and time again, I've had rude service on such a consistent basis that if the food weren't decent, I would stop coming here entirely. I expect to deal with coworkers gossiping with each other and completely ignoring the customer, extreme impoliteness or any hint of sincerity.. Girls at the register were giving each other strange looks as a customer walked up to the register, portion boys smirking condescendingly when some ask for a little more rice..
It's just consistently rude service, and makes me sad that such a place with such solid poke has such a terrible atmosphere as a result of some of the attitudes here.