| rev:text
| - I recently stopped by the Phoenix location with my family members. My family came from out of state just to be involved in the process of trying on dresses. I tried on many dresses at the Phoenix location, and all of the staff was amazing. My consultant was Alyssa (we have the same name, so she was already awesome) and she was great. We tried on many styles of dresses, but I wanted lace, and I wouldn't have a dress that wasn't lace. It is really hard to come by lace dresses at discount boutiques, but they had many options! I thought I had found "the one" at BB after trying on an amazing gown at Lillian Lotties, but the one at LL was over priced for what it was, and what they wanted to charge for alterations almost gave me a heart attack. They told me about their hold policy, and that they had another location in Mesa that may have more options for lace than they did. The hold policy was $150 non-refundable to hold it for 7 days, if I don't come back in 7 days it becomes store credit that can be used towards anything including veils, accessories, cleaning,etc. After reading some older reviews, I'm hoping when I go in to use my credit that I am not denied like others have said they were.
After I put the dress I thought was the one on hold, I made an appointment at the Mesa location. I pulled up and my family flowed in after my mother and I. We started pulling dresses, and I immediately knew that this store had a much different selection than the first. I would say this store had more of the designer/up scale selection vs. the Phoenix location that didn't have many of the options I was looking for. I found the dress I knew I wanted to wear at my wedding, and they told me that dress usually retails about 2k. I'm not sure how true that is, but it is from the Jasmine collection and we paid about 1200. They have great suggestions for alterations and they are affordable.
THE ONLY COMPLAINT: Anyone who has tried on dresses before understands and knows that it is a very emotional process and it is time consuming. Before I made my appointment with the first location I had a coupon printed out from Wedding Wire for 10% off my purchase. My parents were at the front paying for the gown, and the last thing on my mind was a coupon after spending over 5 hours at multiple locations trying on dresses. I got home that night and realized I didn't present the coupon and I was DEVASTATED. My family just paid a large chunk of money on my dress and I could have saved them money. I called them immediately the next day asking if there was any way they could credit my fathers credit card and they told me that they do not have the authority to do so. I understand that it is final sale, but they were not even sympathetic. They told me I could use it on a veil, accessory, etc, but that wasn't my concern. I don't feel like the customer service was up to par in that situation. I still have a $150 credit at the other store, so I may use my 10% coupon there. It just didn't leave me feeling appreciated as a customer.
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