The other reviews that criticize this place's service are quite accurate -- it's terrible! I've been here a few times, and I'll admit the food is tasty and reasonably priced. As an Italian, it's quite satisfying.
But the service is another story. After you're seated, you can expect to end up sitting down for at least 10 minutes before your waiter will actually approach you. Drinks come pretty quickly, and so does the food once you've ordered, but it's not thanks to your waiter. It seems that the bus boys running around carry out the brunt of the work. The waiters are often useless. If you ask for a glass of water, you'll be lucky to get it in 15 minutes.
Thank god for the bus boys! I hope they get a nice chunk of the tip.