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| - Growing up just south of Chicago and spending many weeks/weekends with family there, Portillo's has been a staple of my life for decades. I visited this location twice, once inside and once through the drive thru.
The inside dining experience was standard and met expectations, no major hiccups. My only comment here is that when the hot dog prep employee drops ingredients on the counter, maybe they should get fresh ingredients instead of trying to pick up the dropped ones with tongs while everyone can watch.
The drive thru was great until I got my food back to the hotel. My order was repeated at the order spot, the payment window, and the pickup window, and it was STILL missing items when I got back to the hotel. Due to a time crunch for work/travel, I could not go back the 10+ minutes to get my order corrected, nor should I have to.
Overall, it's a good experience and very accurate to the Chicagoland Portillo's locations. I would suggest checking your order before leaving, however, since three verifications of the order weren't enough to make sure I had everything I requested.
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