I loved it! They are extremely patient with the kids. When you first walk in there are tablets and a train set for the kids to play. Over the counter they have small toys you can purchase. The wait time was fast as they were not crazy picked like other places. They have planes and cars for the kids to sit and a tv screen to keep them distracted as they are cutting their hair. I got the $20 first haircut with the certificate. Super cute great service