I've only been to this location twice but have no complaints.
First time I walked in because I haven't been to KFC in years and was unfamiliar with current pricing. I explained to the nice young man at the counter I needed chicken for 3 with mashed potatoes and gravy. Also, I needed 3 of the chicken pieces to be wings and I only had $20 to spend. He recommended a 9 piece leg and thigh bucket and he would substitute 3 wings for one of the thighs. We also got biscuits with the meal. All was fresh, hot and tasted great! And under $20. Young man was happy to have been of help and we had a great dinner.
My second visit I went through the drive thru. Had a question about what pieces were give for the selection I made. The lady on drive up window duty was, again, friendly and seemed happy to help. And, yes, great lunch. Hot, fresh and tasty!
I had stopped going to KFC years ago due to service and quality but I now will choose to go to KFC again.