I had a bad experience here the first time I went, probably a couple years ago now. The server was rude and condescending, and nothing on the menu seemed special to me. I live super close now though so I decided to give it a try again. So first time- bad service and mediocre food. Second time-good service and food. Third time-good service and food. Fourth time-bad service and mediocre food. I think consistency is key in the service industry, and there is none of that here. After my last visit I don't think I'll be back for awhile. I ordered the Croque Madame today (same as my last 2 visits, I'm boring) and asked for avocado to be subbed for the meat (they offered to do this for me last week and it was great). The server told me they never have fresh avocado, they only had it for the avocado toast special today so it was all already mashed up. He said they haven't had fresh avocado for a year. I told him they did that for me last Sunday no problem. My order came out with the avocado (great) but without the sauce. When I asked about this the server said it had been put on the bottom of my dish but it wasn't there. So he brought me out a small side of it, which was great but he was acting condescending and not apologetic at all. I wasn't being rude but he was treating me like I had been a total jerk or something.
I would love to support a local business like this but I can see why it's never that busy when I've gone in now. I don't care to be treated poorly at brunch. All the other servers I've come in contact with there have been lovely but unfortunately that doesn't make up for my 2 bad experiences. Maybe because the servers aren't motivated by tips they don't care about consistently offering good service?