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  • I have a home warranty and called in on a Sunday for an emergency call due to a sewage back up in tubs and showers. Royal Flush plumbing accepted the call. However, when we followed up with the plumber he said it is Sunday and his day off. At this point I sent a message stating "This is unacceptable. An emergency call is same day. If your company couldn't service then the call shouldn't have been accepted. I have a house with standing sewage. Another company could have been sent." His response was simply "have a nice evening." At this point I arranged for another plumber I know to come out and clear the line. I then sent a text saying "Please don't come out tomorrow." The next day I received this message from the tech. "So u got someone this morning still.... Not last night! all that complaining for the same result. Your really not very bright. Lol enjoy it. Vegas people need an education on life. Just because u believe u know,You don't. U just made the owner pay more money because u wanted to prove a point. Lol let me call them and let them know. Have a great day Tina. Fyi sewage spill I'll call the health department this morning as well. Enjoy that 10k fine or the 3k bill to clean it up." I was floored by this so my response to him was: " Actually I did get someone out last night. You don't know me or how bright I am. I am pretty surprised at your audacity. I will make sure to report all this to Old Republic and your boss." He then responded: "LOL Good Luck. Not scared of a nobody" and then followed with "I meant a nobody. I did my job followed the rules. Health dept. Next Call. I forwarded all this info to the owner who did not even offer up an apology. Not even a call to me. I have NEVER written a bad review about any company and I would not have written this one if the owner had done the right thing. I am a company owner and know how a bad review sticks with you. I also know that some bad reviews are due to circumstances outside of our control. I would never use this company nor recommend them. If they treat paying customers like this I would not want to find out how they treat warranty calls.
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