Went there on a Saturday and it was busy, but not too busy. Our server was very unfriendly and had more tables than she could handle. It took forever to get anything we ordered, from drinks to appetizers, etc.
One of the guests we were with didn't even get his food, when she came to check 15 minutes later, we told her we were missing a meal so she went to check. 5 minutes later she comes back and tells us the kitchen forgot to make his meal. So, about 30 minutes later he got his meal and the whole table was already done eating and ready to get out of there.
The pasta dish I usually order did not come as I had listed. It was missing the Capicola ham as described in the menu. I asked the waitress if the kitchen was out of the Capicola or simply forgot to put it in, she said she would bring me some on the side to place in my pasta. Kitchen staff brought out a plate of sandwich ham - which is completely not the same thing. I was very displeased at this. Not to mention I was charged for nachos at $7 when I ordered a SIDE of chips and salsa which is $2.50.
*** I would like to update and say that management has contacted me to resolve the conflicts I had. They were very friendly and gracious with their kind words to solve any issue I had. My favorite menu item had recently changed ingredients, which was not relayed to me as the customer so they promised to improve their communications to the returning customers. Very pleased with their management. Kudos. ***