Ms Kathy was very friendly and welcoming. I recently visited Phoenix and my boyfriend wanted to try these bikes so we went in and spoke with Kathy, she set us up with bikes, WATER (bless her heart), a bag and helmets. She then explained a 2 hour route and sent us on our way (with instructions on how to use them). It was beautiful riding around, and even though there were arrows pointing the way some of the arrows melted and so we got lost (add to the mix we are horrible with directions). Needless to say we found our way back to the store (about 3 1/2 hours later haha) and there is Ms Kathy with a chilled bottle of water!! Overall our experience in Arizona was amazing but going into Pedego was a definite highlight. We will definitely be going back.