well, where do I begin...I work in the mall at Fashion Square and went here every day. My average bill was 6.00 a day and my co workers as well went there each and every day for work. we were pleased that they opened early as we do at times for store set up...well, we are offered free refills all day and this particular day I started work at 730 am and one of my co workers went to get our drinks...when I went back at 930 to get my refill the gal Andrea whispers something to the sweet gal Daniel right in front of me an then approaches me to tell me that she will have to charge me because refills are only on the same days. I said well, it is the same day and she said well I have been here since 530 and you never bought a drink today. I said that I did and actually my drink was still half full...it did not even dawn on me that I had to explain that someone else bought it for me...boy, was I insulted...I immediately asked for my refund for my coffee and parfait and vowed never to patronize their store again. How terrible that I was humiliated in front of other people. Why don't they come up with a more civilized system to assure people do not attempt to get a refill on another day and those whom are legitimate are not felt as if they stole something. TERRIBLE!!! Andrea, please- learn to speak better to people. You and your manager on two separate occasions have shown very poor customer service. I feel as if you both are very prejudice to me. I am sorry, but I took it very personal.