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| - I had an appointment for 5:30PM on Friday, August 22nd for an alignment for my car. When I dropped my car off around 5:20PM, they had me for an oil change appointment which I had just had done one week prior. I told them the appointment was for an alignment and if they would also check a noise on my car and give me an estimate for it. He told me they close at 7PM and to be back to pick if up by then. I showed up at 6:50PM and he told me they had "people claiming they had oil change appointments that backed them up". He told me to give him 30 minutes. I left, went to the store, and returned at 7:25PM. I waited for my car to be done until 8:05PM. They told me the alignment was done, I needed two front tires that the wires were showing. I asked about the noise and they forgot, so they went and looked again. The guy claimed there's no noise (which the noise is terribly obvious) but maybe it's my struts since they're original, which they told me would be $1000.
I paid for my alignment, got in my car and started driving down the road when I noticed the inside drivers side door handle was ripped to shreds. It was in perfect condition when I dropped my car off. Now the frame of the handle is busted, the handle is sticking out, and the door will not open from the inside. I turned around and went back and asked the manager to look at my door and that it was not like that when I left. I said I am quite frustrated because not only is something broken that I did not break, but I had already been there for way longer than I was told and my evening plans were ruined. The manager responded, "Do you not know what an appointment is? It's first come first serve." To me, that's what a waiting list is. Also, I was told other people WITHOUT appointments got in for oil changes before my car. He told me they were closed so I'd have to come back in the morning for them to look at it. I said I don't have time tomorrow this wasn't in my plans. He said well guess you'll have to wait till Sunday and I won't even fix it on Sunday. He then walks away from me and there is another worker who starts talking to me instead, I did not get his name. I said how long will I have to wait on Sunday to get my car looked at? He told me oh at least 2 hours. I said can you look at the door now to see what parts, order the parts, and I will show up when the parts are in? He said it doesn't work like that and it's way more complicated than that. I said I don't have time to come back here several times and wait that long for a broken door that I did not even break. He said well that's just too bad. I was treated terribly and with major attitude for THEM breaking my car. I told him forget it, they have lost my business. He said "good for you, see ya". And I left.
I had a mechanic look yesterday, there are no wires showing on my tires, he said they're good until winter, just the tread is low. Whoever the new manager is, is terrible. The old management, I always had great service here. I will never go here again under this management and I'd be weary to even try any new management.
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