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| - I experienced extremely poor customer service here today. While the staff were courteous, the company's policies are shady. I will not be doing business with this company in the future.
I purchased a new Mazda CX-5 from this dealer in March. As part of the purchase, the salesman added an extra year to the standard two years of free oil changes they were offering in a promotion. I ensured this was added to the Due Bill, knowing a verbal commitment wouldn't likely be honored.
When I brought my car in for its first scheduled oil change, I was informed that the dealership was under new ownership, and that they wouldn't honor the free oil change commitment. You bought the business, and you bought all of its legal commitments.
They could have had a loyal customer who would return and buy a new car every few years. They could easily have said, "We're under new ownership, but we value our customers and will take care of this." Instead, they saved maybe $10 in costs, and cost themselves all of my future business. And I will advise anyone I know considering buying a Mazda to look at other local dealerships and avoid this one.
I took my Mazda to a different local dealership, which did honor the Due Bill free oil change commitment. I had other services I needed, so they made their money on the "fries and a milkshake with my burger" upsell. And the other dealership earned my future business today.
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