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  • So I was in Surprise for a very short visit to sort things out at my mom's so she could rent her home. After two days of intense organizing and cleaning, I was ready for my reward, some quality Mexican food. My mother pointed me toward Rio Mirage. I ordered tortilla soup and carne asada for us to take out and share. The staff was extremely polite when I arrived and promptly gave me my order. When I arrived back at mom's, (a seven minute drive), the soup was hot, but the entire carne Assad meal including rice and beans was ice cold as if it was taken out of the fridge and handed to me. I was just plain too exhausted to drive the food back, but I did call and tell the manager what had happened. I wasn't asking for anything, and I told him so, but he insisted on refunding my order since that was not how they ran their business. I graciously thanked him. It will be a week, Wed. Night, and I have not received any refund. Now I want it, just on principal. For the record, the carne asada is in the trash.
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