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| - Normally this would go without saying, but it happened; sorppt 74 minutes is too long to wait for food once youve ordered. Thats 1 hour and 14 minutes of sitting at a table waiting for a simple order. We came as a party of two; we're regulars so, whenever we come here we order as soon as we sit down because we are familiar with the long wait times. We know what we like and get the same order every time, we love the restaurant and always bring in our family and friends, and this is the first time we have ever come down and had to wait so long for anything.
Our simple order was for 1 lb of Shrimp HnJ Special (Spicy), 1 lb of Shrimp HnJ Special (Mild), and two sides of rice.
After the many times we have come we know that ordering clams / oysters takes about 25 min, ordering wings or fried cod can take from 30min-40min, but cajun/regular fries and shrimp are usually under 20 min. Yes i acknowledge that it was busy, it was the lunch rush when we came, and you did have 2 parties of at least 8 people maybe more, but still 74 minutes is a long time to wait from ORDERING to RECEIVING the food.
After 45 minutes we asked a waitress to check on our order, she left and came back and said, "Your order is coming, when you got here the kitchen was behind at least 20 orders, ok? so its not as if we forgot about you." Heres a tip, customers aren't as interested in hearing an excuse of whats taking so long, as what you are/will be doing to remedy the situation, also note that a simple apology or showing that its unacceptable to wait so long goes a long way. No one was apologetic or sincere until the end of our meal, when someone dropped off the check and said, "Here you are, and I'm sorry for the wait." The end of the meal is too late for the apology, it should happen in real time.
I was here twice last December and completed a survey each time, each visit the store wasnt busy, no wait time on a table and the friendliness was outstanding, straight 5s across the board. I hope your standards arent slipping, and your service isnt failing, i would hate for an tasty restaurant to suffer from bad/neglected service.
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