Love it!!!! We're new to this area and took our beloved boy here to be pampered. We did show up early so as to avoid a wait and were waited on right away. The full service bathing only took an hour and our boy was very happy when we picked him up. The super friendly staff asked appropriate questions (if our boy is social, any special requests or concerns, etc) and wrote down our preferences on our info card. Looks can be deceiving but keep this in mind: A fancy shop requires more maintenance which results in higher prices for customers. This place does accept cash only, however it is well worth that minor inconvenience.