| rev:text
| - I am giving Haven three stars to represent the average of experiences we have had so far. The application process was very professional with friendly and informative staff. The walk-through for the house was incredible. I had prepared my boyfriend with a list of things to carefully inspect before signing off on the rental but the professional they had at the house waiting beat us to everything PLUS MORE! he had water running from the faucets, all burners on the stove lit, the oven on, dishwasher on, all lights on, etc. He walked us through shut-off valves, outlets, went over the breaker switches and even provided us with a binder full of numbers to call for utilities, manuals for all appliances in the house, emergency handyman numbers, etc. A few weeks after move-in, the living room roof caved in due to a huge water leak. We called immediately and though I never spoke to a person at the office about it, the handyman and maintenance personnel were on top of their game and it was repaired over a week's time and we were given a free carpet cleaning due to the big mess that was made. The maintenance men were on time every day TO THE MINUTE! It was great. I felt we had found property management heaven...that is until our first month's rent was due. We didn't get set up on the online payment system quickly enough so we had to drive a money order to the office. No big deal, right? Wrong! My boyfriend drove the payment to the address that was given to him by the staff members over the phone. When he got there (downtown las vegas area), there was a sign on the door that said the office had moved. The next day, he attempted to deliver the money order again to a different location, this time on the southeast part of town in the Howard Hughes Center. He was told by the staff there that they do not accept rent payments at that location and that we had to take it to yet another office. The next day, attempt 3, we drove to the new office at Jones and 95 area and were finally able to pay our rent. There is no listing on the web nor were we notified of their recent office move. The staff should have been more well-informed. We live in the Southwest and literally drove to the four corners of Las Vegas. Our property is beautiful, however, and we hope to have ironed out all of the kinks now that we are registered in their online payment system. I will update the review upon move-out.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)