I regularly used to go to 2 Firestone's in Phoenix which I have loved and never had issues with. They never try to upsell me on stuff they "recommended" for my vehicle. I moved to Goodyear and I figured I would have the same experience with the local Firestone....That was not the case! I took my car for a coolant leak and once they inspected my car they told me I needed a new water pump, water outlet and to change the radiator hoses, about $1800 worth of work. I took my car to a local auto shop who told me my water pump is fine changed my water outlet and radiator hoses for $250. I AM NEVER TAKING MY CAR TO THIS SHOP EVER AGAIN!! The General Manager is always rushing around, taking on multiple tasks and customers at once, talking loudly and not providing good customer service. Another worker is nosey and interrupting conversations between other techs and their customers and possibly high on meth. I highly recommend going somewhere else or to another Firestone location.