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| - My wife and I enjoy lunch at the Surprise location frequently. The food is great, the biscuits are awesome, and the staff is generally friendly. The rewards program is really rewarding. I have deducted a star, probably should deduct two, because this location is quirky about silverware, as in they never seem to remember it. We are on our fourth visit in a row where they delivered the meal, but we had to ask for silverware. On the last visit, after waiting five minutes after the food came to get the utensils to eat it, my wife actually walked back to the kitchen and got it herself. The amazing thing is no one seemed to care! For goodness sakes, there is a Walmart 500 feet away, go buy some more cheap knives and forks! If the biscuits were not so awesome and the food good, we would drop this place. Keep making us fight for basic utensils and we will.
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