The ORIGINAL OWNERS just SOLD the place 1-2 months ago!!! It's under NEW OWNERSHIP and they are not Vietnamese. New waiters, new staff. You may still see the original owner there from time to time to help the new owners with the transition. You will also see some of the older waiters. They will be helping out for another 6 months to 1 year.
Been going here for over 2 years regularly. Loved getting the 'Bun Bo Hue' dish... I'm actually crazy about 'Bun Bo Hue'. My husband loved getting 'Pho Bo Vien' (Pho with meatballs). And we both loved the rice plates.
Ever since the new ownership, some of the food are not consistent and not as great. For instance, the 'Bun Bo Hue' tastes different.. still decent.. but not great... and just different overall. I used to think no one here in Phoenix can have superior 'Bun Bo Hue'... but I have finally found a place that does (restaurant is called "PT Noodles" in Avondale, AZ... rice is great there though... anyway... that's a different review). The Pho here is still good though!!
Some of the rice entrees have changed as well. Sometimes, the meat is prepared differently.
Never liked the Snow or boba here. They are stingy on the toppings. Go elsewhere for those products (I recommend "Snoh Ice Shavery" in central Phoenix)
The waiters need more training on how to be good waiters. Otherwise, they are actually really nice people.