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| - I go to both the Bloor (across from ROM) and Yonge (inside Hotel Victoria) locations very often as I work by one and live by the other. They have a great, extensive menu and I have a few faves, including their fresh juices, the Skillet, the Eggstro, the Eggy Hammy Cheesy and Eggs in a Hole just to name a few. Oh, blueberry pancakes are good too!
The Yonge St location is consistently great re: level of service, food portion and food quality and happy staff. My guess is that this is due to Kirsten or Kiersten, the manager. She is lovely, you can tell she cares about the customer and her team. I have chatted with her a few times. Despite the fact they are in a heavy tourist area , there is an atmosphere of commitment to service.
Go to this location - you will love it.
However, it is important to note that is a BIG difference from the Bloor location. A few years ago I went there with friends for brunch - food was a 50 minute wait (fine, getting slammed on the wknd is nothing new and things happen) but when it came, the food was burnt and cold. When we spoke to Glenn, the manager and brother of Kiersten who manages Yonge location, he really didn't care. The attitude of "we are in a high traffic business/tourist area and can stand to lose customers" was very obvious. Shocking for a family run business. However, I continued to go back as overall for my need the food is great and the location, selection and price work for me.
Then, not long ago, when I told Glenn of two back to back visits with substandard portions and quality at the Bloor location compared to their usual, he literally did not care and did not offer to comp even my coffee. As "thanks" for giving him important feedback about his business, and being a frequent/loyal customer, he only gave me attitude and said "well, these things happen". He did not acknowledge the issue at all. I mean at least PRETEND you care when you are speaking to a regular customer!?!
I won't go back to the Bloor location, he is rude and does not care about the customer. He shouldn't be speaking with customers as he ruins his own business! That day the server even told me quote "today we don't have our best staff in the kitchen" as an excuse for the food issues. At least the server acknowledged there was an obvious problem.
Moral of the review - go to the Yonge St location, inside hotel Victoria and enjoy!! But, SKIP the Bloor St location.
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