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  • Whew so happy to finally get out of here with my coffee... this Chick-fil-A has never impressed me with their service. I'm a raving fan of Chick-fil-A but after today's mess i have to review this location. The cashiers have never been that friendly (not the level I would expect from a CFA) and they also don't seem to be trained well as they struggle to enter in my order and heaven forbid I throw them a curveball like light ice, it adds on plenty of time of them trying to type. Today the cashier repeated mine and my husband's order literally 5 times... "so a hot coffee and an iced coffee.... Oh what size hot coffee?" Then once she struggled to enter it in, repeated the order. I corrected her saying for the second time I wanted light ice and no sugar in my iced coffee. Ohhhh man did that throw her off in entering that in. While we are standing to the side waiting for our coffees and seeing no one making any coffees (to be fair it was picking up at lunch time), a nice old lady came out and asked what kind of cream I wanted in my coffee. I replied with "whatever normally comes in it." She then leaves and comes back and says "Ice cream comes in it." I said, "what? I wanted an iced coffee." We then check the receipt and I indeed ordered an iced coffee. The lady seems confused and goes back. We then see her take out some food orders and clean some tables and I still don't see anyone making me a coffee. We are going on 15 minutes here and I grab a guy walking by and ask him for our coffees. He goes back and is talking with a supervisor. He finally comes back with a black iced coffee.... I said I wanted cream. He goes back and hands me 2 creamers. I have to go back to work so I leave while my husband stays waiting for his coffee. He later told me it took an additional 10 minutes to get his hot coffee because they had to brew more but they didn't even start brewing it til he asked another guy about his coffee. Then he saw a guy pour all of the hot coffee into a container and take it to the back.... hmm makes me question my "cold brew" coffee. Then the guy puts on a new pot.
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