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  • The office manager (Kathy?) called my mother to discuss my outstanding bill.... I'm 28 years old on my own insurance with no connection to my mother. Have you ever heard of HIPPA? Because I think I have a pretty great case against them for that violation. Even when my mother explained that we are separate, this woman continued to discuss the details and then asked for a payment! When we started coming to this office over 10 years ago I was linked with my parent's insurance, but if your system has not updated itself with the correct facts in the last 5 years, that is not my problem. I'm only giving a gracious 2 star rating of this establishment because I really like both Dr. Wallin and Dr. G and I've always had a good experience with the hygienists. HOWEVER, they are only part of the experience and part of the establishment. That bill I mentioned is from the office staff and billing department screwing me over more than once. They are asking for hundreds of dollars I don't have in order to make up for their inability to correctly check my coverage before scheduling procedures. I specifically said I would only have recommended work done if they could confirm my actual coverage. They tell me they have, we schedule the procedure, and then MONTHS later they bill me and say what they quoted was wrong. As a client, I trust you to give me the correct information so I can make the right judgement. It's happened at least twice now that you have in fact hurt me and only helped yourself. I was driving from Scottsdale to Mesa because I liked the doctor so much. I think it's finally time to find a new dentist.
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