In short, absolutely wonderful staff and experience. I have straight, black, fairly thick hair and have only colored it once a few years back. It absolutely fried my hair. I scheduled my appointment with Michael for a balayage. He was extremely personable and was realistic about my hair situation, explaining the process in detail and providing a more suitable option. My biggest concern was the effect the coloring would have on my hair, but he put my doubts to rest. He made sure that my hair turned out just as I had envisioned it, but with that realistic twist. His apprentice was beyond sweet and also helped make the overall experience great and one I will definitely return to when I visit the area again.