My wife & I came in with 2 other couples and ordered one after the other. Our order numbers were sequential. Their food came, mine didn't. I waited & waited, no food. I asked about my order and was told that they called my number several times and no one came up. I told him that my friends & I had waited at the counter and none of us heard my number. I got some grumbling and eventually my food. No apologies, no explanation, no thanks for being patient. My friends had finished and were ready to leave before I got sat down.
Usually I'm pretty impressed how well the place runs but this time they really let me down.