Yes communication can sometimes be an issue when calling. BUT I have had several sets of RIMS with one rim had a 5 inch crack in the inside of the rim. They not only brought the rims to like NEW condition they fixed the crack where the rim is stronger and you cannot see the repair.
What is NICE is that if you do not like the color of your rim that has been painted, they have the ability to machine flat surfaces and change the color. So you can have a common set of rims like VW has on all of their cars but yours are a totally different color... It is great..
They also do military discount too..........