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  • A few of my coworkers and I were in Toronto for a conference and had the worst experience. The waitress was not the sharpest knife in the drawer. My colleague asked for a glass of sauvignon blanc and the waitress had first asked if it was beer or wine... then asked if it was white or red. She had no knowledge of the menu and forgot to mention they were out of some menu items. She also forgot to bring out half of our drinks. My other colleague had asked for a hamburger to be cooked medium. Since majority of us were from New York, we were unaware that apparently meat/burgers get cooked all the way through. However, that's not our problem we didn't know that. The waitress snapped back and said "Are you American... i can tell. We don't do that" and moved on the next order. She was very snappy and essentially failed to explain the reason. Our colleague from the area did explain it to us. It wouldn't have been a problem, except the waitress was extremely rude about it and could have been more polite. Especially to a group who was prepared to spend a good amount of money. After that, a manager came over and informed us that the gas line stopped working so all of the food we ordered was not going to come out. The manager did nothing whatsoever to compensate us to for this inconvenience. No discount on the bill, no round of drinks, nothing for our next visit (even though that probably wasn't happening anyway), nothing. All he did was apologize and didn't seem phased. Oh and then the waitress came over and asked US if something was wrong with the kitchen. I'm sorry, but that's your job to know that, not the customers. After looking at the other reviews, it sounds like the food is decent, but this review is based solely off the customer service.... which was terrible. Next time I'm in Toronto, I will definitely be skipping this place.
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