| rev:text
| - Finally time for a review because I'm beyond fed up with polished. Initially, I was excited to return to Polished after taking a break after I wasn't satisfied with my last service. But no, they've outdone themselves again with unacceptable service. Without failure, there is always an issue with either my service or my appointment every time I come here. It's always hard to get an appointment to begin with and I'm so perturbed and disappointed that my reservation for my girlfriend and I was messed up, AGAIN! I was booked by Lauren for one pedicure, one gel mani, and a normal manicure for my girlfriend. Lauren said she would book them all under my name and confirmed that we were set. As usual, they were "very committed" and we wanted to get our manicures at the same time so we could have girl chat and catch up, so I even came in an hour EARLY in the middle of rush hour traffic to get my pedicure first and then, receive a manicure with my friend. Of course, My friend's manicure wasn't booked or most likely cancelled and when she showed up, they couldn't accommodate her. I told them that it was unacceptable and all they could say was "sorry" and brush up her nose. Worst service ever!!!! All the front desk girls lacked a sense of urgency, which is terrible when trying to thrive in Las Vegas' service industry. I asked to speak with the owner, who I've met several times throughout the years since I began coming to Polished in 2009/2010, but of course no one ( Kim or Wes) was available and whoever was the manager on duty is obviously incompetent. Technician was bossy and rushing me in the beginning of my appointment to choose a color, despite that I arrived 15 minutes before my scheduled appointment time.
Sucky service again for a customer service orientated establishment. Service isn't even worth a dime of the cost because of the inconvenience and lack of care from the ENTIRE front desk staff. I understand that we all are human and I understand that people make mistakes, but polished is beyond human error. The last time I remember having a seamless experience at Polished was when Svetlana worked there and that tells you how long it's been! Would like to return if I could ever have that kind of experience again because it has a pleasant atmosphere and decor. Ended up staying for my manicure solely because they had already started and my friend had to leave. Waste of time, waste of money.
Two stars only for the polish itself.
Update: one star for the polish.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)