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  • I rented an SUV for 3 days and was quoted 312.76, upon return of the vehicle today I was told I owed 485.12 and asked why? The young lady asked if I took out insurance and I told her no; I have my own coverage. The young lady said I was charged for insurance and they would have to investigate further and would get back with me, which I firmly responded I want this resolved now. Since I didn't have my original contract with me she had to look it up, which she did and found I did not take out insurance and the price of 312.76 was correct even though their computers said something different. As she was finalizing my invoice I made a comment "If I had not said anything I would have been charged for insurance an additional 100.00 plus dollars. Now here is where the stars start fading....the manager Douglas who was helping another client was obviously tuned in to what was going on and asked the young lady to trade clients so he could finish with me. He then proceeded to spout....."I heard what you said, and are you implying we would charge you for something you did not request, we are not that kind of company and would never do that." My response was if I had paid it and not challenged the charge you most definitely would have taken the money end of story. After a few minutes of disbelief how Douglas the manager was bantering and being cocky to "me" the customer; I told him to "shush" and stop talking, he was making this situation worse. His response was to mock me...very professional for a manager! Had he simply said I am sorry about the mistake I would not be sitting here writing this negative review. Oh and just for the record...when I picked up the vehicle it had less than an 1/8 tank of gas; I was to be compensated for the difference when it was returned but was not. This was my first experience with Enterprise and even though it is very convenient with a manager like Douglas who went out of his way to make this issue worse, I can't say I will be back or refer clients/friends to this location.
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