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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I've had a few wonderful experiences with Southwest, but let me tell you about my latest. I had planned a trip to Reno with my 10 month old daughter for a few weeks. 2 days before we are supposed to leave, she gets sick. Then I get sick. The day of our trip, I'm forced to make a last second decision about whether or not we're going. I (foolishly) decide we are, and we get to the airport late because of my poor decision-making skills. The man at the ticket counter, whose name was Donald, was beyond helpful. He saw that we were frazzled and tired, so he offered to give my husband an escort pass so he (my husband) could walk us to the gate. I didn't even know that was a thing. It saved my sanity. Getting through security with an infant and no help is a nightmare, especially when you're in a hurry, so having my husband there was incredibly helpful. Fast-forward a couple of days: we're leaving Reno early because we both ended up pretty sick. Upon landing in Vegas, my gate-checked stroller wasn't waiting for me, which happens sometimes. So we wait and wait. We're both tired and sick, and really just want to go home. After a few minutes either the pilot or the co-pilot walks over and asks if I'm waiting for a stroller. After I say yes, he goes outside, grabs it, brings it up, and gets it set up for me. Absolutely incredible.
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