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| - I've frequented this place 3x over the last couple of months. A horrible experience all three times and will never go back. Usually you can get one of three -- great price, terrific quality, or on-time delivery. Well, they struck out all three visits on all three points. And to add insult to injury, the associate with the short dark hair was the antithesis of customer service. She rolls her eyes, speaks with an attitude and tells you that she offers "great customer service" when in fact the shoes aren't fixed right at all and she won't make amends. When did the customer's opinion stop counting? Guess she needs to go back to CS school 101.
Anyways, as several others have commented here, the prices are outrageous -- here are some examples: $45 to glue a sole on, $140 to re-heel and glue, $65 to replace buckles. Now, I'm more than happy to pay high prices if the quality and customer experience are worthy of it -- oh yeah, and if they actually deliver what they promise. On my re-heel job, they promised to replace with black wood stacked heels. When I went to pick them up (they finished the work 3 days late by the way), they gave me brown stacked heels painted black -- on $150 high heels. And they thought they could pull it over to make it even worse. They handed the shoes to me already bagged up and said "$70 more dollars" on top of the initial $70 I had paid. When I called them on it, the dark-haired snot got defensive and nasty and rude and obnoxious and a total B*&^H. I will never be back.
The time before this, I handed over another $95 for them to reheel my dress boots. I have worn them 3x walking around carpeted conference centers for no more than 2 -3 hours on each occasion and the heels are nearly off on both boots. They are so close to off, I definitely can't wear them until they are fixed. I WON'T be going to Shoe Lab to fix them. I've given them their last dollar from my wallet and I've dealt with the snotty girl with the short dark hair (Ismerelda or something like that is her name but of course she didn't have her name tag on! LOL!).
If you want your shoes repaired in a quality fashion, delivered when promised, not be charged more than you could buy a new pair for, and interact with a reasonably pleasant associate, I'd suggest that you DON'T GO TO SHOE LAB ---- everything about them is horrible...
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