I called Miles on a Monday to schedule an appointment for the upcoming Saturday. He informed me that he will call the Friday before just to reconfirm the appointment...didn't happen. No big deal though. 30 minutes after the scheduled appointment time on Saturday, no Miles, no phone call. 7 hours later and not so much as a phone call. Needless to say I would NOT recommend his services to anyone. Kudos to U Break I Fix, their customer service was OUTSTANDING and cheaper!!!!