These guys are so elitist. They do not hold one iota of customer service skill. Think The Simpson's chracter, "Comic Book Guy"
I've bought one item from these clowns back in 2003 and never went back.
Overpriced and under-served... you're better off heading over to The Silver Snail.
Update: They're still a bunch of clowns and downgraded to one star because they deserve it.