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  • I would give ZERO stars if I could. This company COST me money and didn't deliver the product I asked for. To make matters WORSE their customer service became VERY unfriendly and unwilling to help me out with correcting my order and correcting their mistake. Ordered a cage for my 2016 RAZR XP4. Gave specific color codes, repeatedly asked the representative as to what color they had because I was looking for a Cardinal Red or a Red-Orange color and wanted it more red than orange. Gave the specific color code again. I was assured it was, in fact, RED orange in color. I was charged $890 for them to powder coat this thing the obviously INCORRECT color. Meanwhile, my vehicle wrap came in, customized buttons, seats, etc. all to coordinate with this Cardinal Red color. Shipment of the cage finally comes in and I unwrap it...there is no mistaking or even close to calling this thing RED in any way. It is completely ORANGE. I didn't ask for a refund or even a reshipment, I simply asked for the company to cover the cost of powder coating the cage components to the correct color I ordered. Local powder coating is charging $600 (less than what TMW charged me) and they offered a mere $175 for my compensation. It's upsetting they didn't want to help any further than that being that they already charged $890 for the wrong color! I would have been happy even if this cage came delivered just red. They are very disappointing and shouldn't say that they specialize in CUSTOMIZING when they obviously can't tell the difference between orange and red-orange.
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