I was recently in Phoenix for a 2-day business trip and chose to stay at the Renaissance because of it's proximity to where I needed to be in the afternoons and because they had competitive rates compared to the hotels in the surrounding area.
When I arrived, I was welcomed by very warm staff offering to take my bags and check me in. After passing over my ID/CC for incidentals, I was unfortunately greeted by a manager who informed me that they were actually oversold and didn't have a room available for the first night. They offered me a meeting room space w/ a roll-away cot for the evening-- I accepted having been so tired from a long day of flying.
It was a really uncomfortable night with quite a bit of tossing and turning. However, they comped me the night and offered me access to their elevate lounge for my entire stay at the top of the hotel. It was absolutely beautiful and I cannot begin to tell you how amazing the staff were. They were extremely polite, friendly and personable and because of them, you might see me back at the Renaissance.
My second night, I received a room. It wasn't anything special, but just what I needed.