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  • It was my first time at Bruno's and I must say I was very disappointed with the service. The reason I was disappointed was because we got there at 7:30 for our reservation sat down and ordered our drinks and food. The drinks and apps came out right away and everything was delicious and on point. However things went south as we then waited about 45 minutes before we asked where our food was only for our waitress to tell us that because of the large party of 12+ that it was taking longer than normal. Then we waited another 30 minutes before we asked another server when our food would be ready, since our waitress was avoiding us after we confronted her about the wait of our meals. They said that they were finally plating our food and that it would be out, however by this point it was 9:30/9:45 and none of us were even hungry enough to eat our meals. We all ended up getting our meals boxed up to take home. Lastly when we told our waitress about it she informed us it was because they were not as prepared as they should of been for restaurant week and that she was sorry (which is oddly strange because you have to make reservations and with parties that big you should be more prepared ahead of time). We even had to ask if we could be compensated for something and all she could offer was dessert.....finally when we were walking out they sent the cooks to apologize which was so upsetting and unprofessional that the manager them self couldn't come over and apologize. I think it will be a while before I go back and if I do I'll make sure I only get take out because even though the service wasn't the best the food was phenomenal.
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