Update - another month and they finally got it corrected. So much hassle having to call them multiple times and deal with multiple people. It seemed they never could remember you or the issue (even overnight). It's like starting over at square one. They even sent one tech over who evidently couldn't do the job, but told no one. The office claims they don't even know who they sent or that he did not perform. I'll look elsewhere next time. I did give them two stars however, since they finally got it done. Just took nearly 8 months from start to finish.