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| - I've been here several times, last week was the straw though. I bought several items - one being an espresso machine for the boy. I inspected three boxes of the espresso machine which all had been dropped or opened. I asked an associate to see if they were getting any more in, he just said no without looking it up. I opened the one with the ripped tab which might have been from someone picking the box up, the machine was still wrapped up, styrofoam in place and all so I decided to buy it and return it if there was a problem. I stood in line for over 30 minutes (which I don't mind- I understand my sorry butt didn't think about getting it sooner) however 3 days prior to xmas they only had 2 people running check out and returns. I was about the 10th in line too. *handFace*
Anyhoo, the clerk was very courteous and didn't have any issues with my 20% off coupons so once I was at the stand it was a breeze.
Fast forward to Xmas morning... boy is super happy with the awesome espresso maker and beans from Coffee Rush I purchased. He opens it up to find that it had clearly been a returned item.... as almost all of the frother, cups, cleaning pieces were missing... empty cardboard box was what we found inside. AND it had been dropped - bottom of the water container was shattered. I just about cursed because as a store - getting a returned item from a customer... and a $300 item as well.. Don't you think to check it first before putting it back on the shelf??
Fast forward 2 days post-xmas... go into the BBB store with the espresso machine which is heavy, I waited in line but what I observed was pretty stupid. The one associate who was doing returns was definitely over-run with a line of 5+ people, the manager next to her was just looking around... completely void of the line of customers or that the associate had asked him for help. Once he did get the hint a few minutes later after walking across the returns area several times, he tried to help a customer but they turned around and asked the other associate what to do. Not very impressed by the managers lack of knowledge and inability to help customers. You are a manager- know how to complete a return.
Oh yea and the process to get a new espresso machine... since there weren't any in stock, I waited to return the purchase one, returned it, was then sent back to the kitchen area where another associate ordered another one, who then sent me back to the front to wait in line again to get my refund amount (since we chose a different model with a refund of $10). They couldn't have done that at one station with one associate so I didn't have to wait in line twice for the same transaction and use up 3 different associates time??
Ugh... if not for those 20% of coupons I would buy everything online.
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