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| - So, the Optimum Wellness Plan is a good deal, financially, but I feel guilty every time I take me dogs in there, because I get this feeling that I've choosing money over their well-being. We will be cancelling our plan as soon as the contract is up.
The doctors at Banfield don't actually seem to care about animals. They don't pet the dogs, they don't say "hey little puppy!!" in a high-pitched voice, they actually don't talk to our dogs at all. On numerous occasions, they have referred to our female dog, who wears a pink collar, as a boy.
We had some pretty major concerns with our other dog, who was exhibiting some strange behavior all of a sudden. They ran tests, and decided that he needed $60 liver medicine. I asked if that would fix the strange behavior, and they said that they were unrelated. I contacted my vet back in North Carolina, and she said the liver enzyme they were trying to treat is very fickle and not really a concern. The vet at Banfield never did address the dog's strange behavior, and we ended up taking him somewhere else, where he received proper care.
Even if you make an appointment, be prepared to wait on a wooden bench for an hour so you can see the doctor for about 2 minutes.
The only highlight of this location is the young woman who works at the reception counter. She has pawprints tattooed on her wrist, always greets our dogs, and knows that the girl is a girl. It's a shame that she is affiliated with this company.
Anyway, our dogs are fine, and the price is low, but I just don't trust these people. I guess you get what you pay for.
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