Don't understand the bad reviews. My experience was as expected and more. It took a while to check in but only because the 2 people in front of me didn't have their stuff together. They can only move as fast as the computers and so you all know making a reservation speeds it up.the young lady in guest services gave me an option for being a platinum club member of a drink or additional points. I said both and she said ok and was serious. Awesome. Room I clean and looks great. Updated except carpet. No issues.