Went around 8pm on Saturday wasn't very busy. Had to wait to be seated while 3 waitresses stood around. When we finally were seated had to wait again for a least 5 minutes to have our drink order. That again took awhile. There was about 20 people in the restaurant and we counted 6 servers. And not one of them at a table! Not sure where they went in the back or what. When we ordered and received our food once again that took awhile. The food was cold and fries some were still frozen! Then again had to wait for horseradish and refill on drinks. Food was horrible! Service was horrendous! We will never go there again .they shouldn't even attempted to mess with the Cleveland original!