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| - Best Prices & Honest Service
The warranty on my 2012 Pilot just expired which means it's time for the dealer (Arrowhead Honda) to make up their money from those first three years. I recently took my vehicle in for a recall on the bushings -- a good thing because it turned out they were indeed leaking. Of course, while this work was being done, they performed their "courtesy inspection". The service rep called to tell me that in addition to the recommended three 45,000-mile maintenance services, my rear brakes were worn down to between 2 and 3 millimeters. I was told this was an immediate safety issue requiring replacement along with the brake fluid. Between the brakes and 45K mile maintenance, I was looking at a service cost of close to $800 -- and that was with a 15% discount thrown on if I did EVERYTHING that day.
I cannot afford such an unexpected expense and am a smart shopper, so I declined the service for the time being and called another shop. Sun Devil Auto on West Bell Road quoted me $200 less than the dealership price. Say what?!! Needless to say, that's where I took my vehicle for the work. I assumed that the dealer had given me an honest and accurate assessment, but Sun Devil promised to do their own inspection prior to starting the work. To my surprise, the technician came out and said my brakes were FINE! He took me out to see my car on the rack and showed me that the brakes were not even worn down to 5 !!! As I expressed my shock and anger that Arrowhead Honda had attempted to deceive me, they said, unfortunately, this is common...many of their customers come in for second opinions on services recommended by auto dealers that really aren't needed. Sun Devil topped off my brake fluid and released my car with no charge. They COULD have also been dishonest as I was already prepared to pay for brakes that day, but they weren't. They were honest, and I will return there when needed. I recommend you do the same.
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